Insurance Questions

What insurances do you accept?
Therap-Ease accepts the following insurances: Medicare, Blue Cross Blue Shield, TriCare, Tufts Network Health, Harvard Pilgrim, GIC, MassHealth, United Healthcare PPOs, Senior Whole Health, Commonwealth Care Alliance and several others. If you do not see your insurance listed please call with your insurance information so we can assist you.


What is prior authorization? Why do I need prior authorization?
Prior authorization is the process of obtaining approval from a health insurance carrier to provide a product or service prior to providing that product or service. This is in order to ensure that the insurance carrier will cover the charges for the product or service. This approval or authorization from the health insurance carrier can be quick or it can take some time. You may need prior authorization for a number of reasons including medical necessity or because of the availability of a cheaper option.


What is the difference between a deductible, coinsurance, and a copay?
A deductible is the amount you pay for a health care service covered by your insurance before your insurance plan starts to pay. After paying off your deductible your insurance will start to pay for anything it covers. Coinsurance is how much you pay for a covered health care service after paying off your deductible. Coinsurance is a percentage of the costs of a service. A copay is a fixed-fee set by your insurance that you pay for healthcare services. For the products and services, we offer there may be a coinsurance but there will never be a copay.


Why won’t Medicare cover my claim through Therap-Ease?
In the past several years Medicare has started a “Competitive Bid” program which has limited where you can get your durable medical equipment from. Medicare determines which companies can provide you with equipment based on where you live. As such, we may not be able to bill Medicare for your product or service. It is possible to still purchase products that Medicare will not cover through Therap-Ease via private pay or they may be covered by a secondary or tertiary insurance. To learn more about Competitive Bidding click here.


For the rest of our frequently asked questions CLICK HERE.
For information regarding Medicare's Competitive Bid Program CLICK HERE.